At Cirkus Bottle Store, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Returns & Refunds policy below:
1. Return Eligibility
You may return items within 30 days of receiving your order for a full refund or exchange, provided the items are:
- Unused and in their original condition
- In the original packaging with tags attached (if applicable)
2. Non-Returnable Items
Certain items are non-returnable, including:
- Custom or personalized items
- Clearance or final sale items
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team via [insert contact method, e.g., email or phone] to request a return authorization.
- Include your order number and the reason for the return.
- Once your return is authorized, we will provide you with a return shipping address and instructions.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount, if applicable] to ensure they are returned safely.
5. Refund Processing
Once we receive your returned item, we will inspect it and process your refund within [insert time frame, e.g., 5-10 business days]. Refunds will be issued to the original payment method used at the time of purchase.
6. Exchanges
If you wish to exchange an item for a different size or color, please contact us. We will assist you in processing your exchange based on availability.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
8. Questions?
If you have any questions regarding our Returns & Refunds policy, please don’t hesitate to reach out to our customer service team.
Thank you for shopping with Cirkus Bottle Store! We appreciate your business and strive to ensure your satisfaction.
